Shipping Policy
SHIPPING POLICY
At Eric Classic, we are committed to providing a reliable and transparent shipping experience from the moment your order is placed until it reaches your doorstep. Please review the information below regarding order processing, tracking, estimated delivery times, and international shipments.
ORDER PROCESSING & TRACKING
When will I receive my tracking number?
After your payment has been successfully completed, your order will enter our processing and fulfillment stage. This typically takes approximately 3–5 business days and includes order verification, stock preparation, quality checks, packing, and shipment preparation.
Once your package has been handed over to the shipping carrier, a tracking number will be generated and sent to the email address provided with your order.
Please note that processing may take slightly longer during holidays, promotional events, sale periods, or other periods of unusually high order volume.
If you have not received your tracking information within 7 business days after completing your payment, please contact our Customer Support team at [email protected].
Orders containing incomplete or inaccurate shipping details, address information, or payment information may require additional verification and can therefore experience processing delays.
SHIPPING & DELIVERY
When should I expect my order?
Orders are prepared and dispatched through our fulfillment warehouse located at:
Haichuang Jidi, 4th Floor
Hangzhou, Zhejiang, China 322000
Eric Classic provides international shipping to customers in supported destinations worldwide. Depending on the destination and available shipping service, packages may be handled by carriers such as USPS, YunExpress, Royal Mail, DHL, or other international and local delivery partners.
Estimated delivery times are as follows:
| Region | Processing Time | Estimated Delivery Time | Total Estimated Timeframe |
|---|---|---|---|
| United States | 3–5 business days | 7–15 business days | 10–20 business days |
| United Kingdom | 3–5 business days | 7–15 business days | 10–20 business days |
The estimated timeframe begins after your payment has been successfully completed. Delivery estimates may vary due to carrier operations, destination, customs clearance, weather conditions, public holidays, or other circumstances outside our reasonable control.
TRACKING YOUR ORDER
Once your order has been dispatched, you will receive shipment confirmation containing your tracking information.
Please allow some time for the carrier’s tracking system to update after your tracking number is issued. In some cases, tracking activity may not appear immediately after shipment.
If you have questions about your shipment or believe your tracking information has not been updated for an unusually long period, please contact us and our support team will assist you.
RISK-FREE SHIPPING
We want you to shop at Eric Classic with confidence.
If your order has not arrived within 30 days, please contact us so that we can investigate the shipment. If the package is confirmed as lost or cannot be successfully delivered, we will provide an appropriate resolution, including a replacement or full refund for the affected item, where applicable.
Shipping investigations generally take approximately 3–5 business days, depending on the carrier and destination.
For assistance with a missing shipment, please contact:
CUSTOMS, DUTIES & TAXES
Product prices displayed on our website are listed in U.S. Dollars (USD) and do not include any customs duties, import taxes, or other fees that may be imposed by the destination country.
For international orders, customs authorities may assess import duties, taxes, VAT, handling fees, or other charges when the shipment enters your country. These charges are determined by local laws and customs authorities and, where applicable, are the responsibility of the recipient.
Eric Classic does not control these charges and cannot predict their amount.
Customs clearance procedures may also occasionally cause additional delivery delays. Such delays are outside our control. For information regarding possible duties or taxes applicable to your order, we recommend contacting your local customs authority.
SHIPPING ADDRESS RESPONSIBILITY
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your recipient name, street address, apartment or unit number, city, state/province, postal code, country, and contact information before completing your purchase.
Because orders move into fulfillment quickly, we cannot guarantee that an address can be changed after an order has entered processing or shipment preparation.
Eric Classic cannot be held responsible for packages delivered to an incorrect address when the incorrect information was originally submitted by the customer.
If you notice an error in your shipping information, please contact us as soon as possible. We will make reasonable efforts to update the information if the order has not yet been dispatched.
REFUSED OR UNDELIVERABLE PACKAGES
If a shipment reaches the destination country but cannot be successfully delivered because:
- The recipient refuses to accept the package;
- Multiple delivery attempts have been unsuccessful;
- The recipient fails to collect the package within the carrier’s required timeframe; or
- Incorrect or incomplete delivery information was provided,
the package may be returned, held, disposed of, or otherwise handled according to the shipping carrier’s local procedures.
Refund eligibility in these circumstances will depend on the status of the shipment and whether the package can be successfully returned to our fulfillment facility.
DELIVERY DELAYS
While we work closely with our fulfillment and shipping partners to ensure timely delivery, occasional delays may occur due to circumstances outside our direct control, including customs inspections, carrier disruptions, severe weather, public holidays, transportation interruptions, or unusually high shipping volumes.
If your package appears to be significantly delayed, please contact our Customer Support team. We will review the available tracking information and assist with the appropriate next steps.
CONTACT US
If you have any questions regarding your order, tracking information, or delivery, our Customer Support team is ready to assist you.
Eric Classic Customer Support
Email: [email protected]
Phone: +1 301-359-6686
We appreciate your patience and thank you for shopping with Eric Classic.