Refund Policy
REFUND POLICY
At Luiz Fashion, we want every customer to feel comfortable shopping with us. If something about your order isn’t right, simply contact our team and we’ll review the situation and help find a reasonable solution.
OUR 30-DAY SATISFACTION POLICY
If you’re not satisfied with your purchase, please contact us within 30 days of delivery.
Depending on the circumstances, we may offer:
- A full or partial refund
- A replacement
- Another available size or style
- Store credit or another suitable solution
Our goal is to make resolving an issue as simple as possible.
JUST CONTACT US
You don’t need to work out the return or refund process on your own.
Please provide your order number and a brief explanation of the issue. We may also request photos when they are helpful for reviewing your request.
Please do not send anything back unless our Customer Support team specifically provides return instructions.
RETURNS MAY NOT ALWAYS BE REQUIRED
In many situations, an approved refund or replacement can be provided without requiring the original item to be returned.
If a return is necessary, we’ll explain the required steps and provide the appropriate return information.
Please do not arrange or pay for a return shipment before contacting us.
NOT HAPPY WITH YOUR PURCHASE?
You can still reach out even when the product is not defective.
If the size wasn’t right, the product wasn’t what you expected, or you simply changed your mind, let us know. We’ll review the circumstances and determine whether a refund, replacement, or another solution is available.
Where appropriate, a refund may be provided without requiring the product to be returned.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If an item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
For the quickest resolution, we recommend contacting us within 7 days of delivery and providing your order number and a clear photo of the issue when requested.
After review, we will normally provide an appropriate solution, such as a refund or replacement.
If we need the product returned, our team will provide the necessary instructions.
REFUND PROCESSING
Once a refund is approved, we generally aim to process it within 3–5 business days.
Refunds are normally sent to the original payment method used for the purchase.
Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.
If you have concerns about the status of an approved refund, contact us and we’ll be happy to check it.
LOST OR SIGNIFICANTLY DELAYED ORDERS
If your package has not arrived or tracking has remained unchanged for an unusually long period, please contact us.
We’ll review the available tracking information and, when necessary, investigate the shipment with the carrier.
If the package is confirmed lost or qualifies for assistance under our Shipping Policy, we may provide a replacement or refund as appropriate.
ORDER CANCELLATIONS
If you change your mind shortly after placing an order, contact us as soon as possible.
When an order has not yet entered fulfillment or shipment preparation, we’ll make reasonable efforts to cancel it and process any applicable refund.
Once processing or shipping has begun, cancellation may no longer be possible. In that case, we’ll review the available options with you after delivery.
LATE OR MISSING REFUNDS
If a refund has been confirmed but hasn’t appeared in your account yet, please allow additional processing time for your bank or payment provider.
If the expected timeframe has passed, contact us again with your order information and we’ll check the available refund details.
OUR CUSTOMER PROMISE
We believe getting help with an online purchase should be straightforward.
If you’re unhappy with your order, tell us what happened and give us the opportunity to make it right. We’ll review each request fairly and work toward a practical solution.
Nothing in this policy limits any consumer rights you may have under applicable law.
CONTACT LUIZ FASHION
For refunds, replacements, cancellations, or other order concerns:
Luiz Fashion
Email: [email protected]
Phone: +1 301-585-0092
Address: 8661 Colesville Rd, Silver Spring, MD 20910, USA.
Please include your order number whenever possible so we can assist you more quickly.