Shipping Policy

SHIPPING POLICY

At Luiz Fashion, we aim to make shipping clear and reliable from the time you place your order until it reaches you. Below you’ll find information about processing, delivery estimates, tracking, customs, and possible shipping issues.

ORDER PROCESSING & TRACKING

When will I receive my tracking number?

After payment is successfully completed, your order will enter processing and fulfillment. This normally takes around 3–5 business days and includes order verification, preparation, quality checking, packing, and shipment processing.

Once your package is handed to the carrier, tracking information will be sent to the email address provided with your order.

Processing may take a little longer during holidays, promotions, or periods of high order volume.

If you have not received tracking information within 7 business days, please contact our Customer Support team.

Orders with incomplete or incorrect payment or shipping information may require additional verification and take longer to process.

SHIPPING & DELIVERY

How long will delivery take?

We provide shipping to supported destinations internationally. Depending on your location and the available shipping service, orders may be handled by different international or local delivery partners.

Estimated delivery times are:

These are estimated timeframes, not guaranteed delivery dates. Actual delivery may vary due to carrier operations, customs procedures, weather, holidays, or other circumstances outside our control.

TRACKING YOUR ORDER

After dispatch, you will receive a shipping confirmation with the available tracking information.

Please allow some time for the carrier’s system to register the first tracking update. Tracking may not appear immediately after shipment.

If your tracking information has not updated for an unusually long period, please contact us and we’ll help review the shipment.

SHIPPING SUPPORT & LOST PACKAGES

We want you to feel confident when ordering from Luiz Fashion.

If your order has not arrived within 30 days, please contact us so we can investigate the shipment.

If the package is confirmed to be lost or cannot reasonably be delivered, we may provide an appropriate resolution, including a replacement or full refund for the affected item, where applicable.

Shipping investigations generally take around 3–5 business days, depending on the carrier and destination.

CUSTOMS, DUTIES & TAXES

Our prices are displayed in U.S. Dollars (USD) and generally do not include customs duties, import taxes, VAT, or other charges imposed by the destination country.

International shipments may be subject to such fees when entering your country. These charges are determined by local authorities and, where applicable, are the responsibility of the recipient.

Because customs charges and procedures vary by country, we recommend contacting your local customs authority if you need information about potential fees.

Customs processing may also cause additional delivery delays beyond our estimated timeframe.

SHIPPING ADDRESS RESPONSIBILITY

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

• Full recipient name
• Street address
• Apartment or unit number
• City and state/province
• Postal code
• Country
• Contact information

If you notice an error after placing your order, contact us as soon as possible. We will make reasonable efforts to update the information if the order has not yet been dispatched.

Once an order has entered shipment processing, an address change may no longer be possible.

We cannot be responsible for delivery problems caused by an incorrect address provided by the customer.

REFUSED OR UNDELIVERABLE PACKAGES

A package may be returned or otherwise handled according to the carrier’s procedures if:

• The recipient refuses delivery
• Delivery attempts are unsuccessful
• The package is not collected within the carrier’s required timeframe
• An incomplete or incorrect address was provided

If a package is returned to the sender, we will review the circumstances and determine what options may be available. Refund eligibility may depend on the shipment status and whether the package can be successfully returned.

DELIVERY DELAYS

Although we work with our fulfillment and shipping partners to support timely delivery, unexpected delays can occur.

Possible causes include:

• Customs inspections
• Carrier disruptions
• Severe weather
• Public holidays
• Transportation issues
• High shipping volumes

If your shipment appears significantly delayed, please contact us. We’ll review the tracking information and help with the appropriate next steps.

CONTACT LUIZ FASHION

For questions about your order, shipping, tracking, or delivery:

Luiz Fashion

Email: [email protected]
Phone: +1 301-585-0092
Address: 8661 Colesville Rd, Silver Spring, MD 20910, USA.

We appreciate your patience and thank you for choosing Luiz Fashion.