Return Policy

RETURN & REFUND POLICY

At Eric Classic, customer satisfaction and product quality are important to us. Every order is carefully prepared and inspected before shipment to help ensure that your items arrive in the expected condition.

We understand that sometimes a purchase may not work out as expected. Our Return & Refund Policy is designed to make the process clear, fair, and straightforward.

30-DAY RETURN POLICY

We accept eligible return requests made within 30 days of the date your order is delivered.

To qualify for a return, the item must:

  • Be unworn, unused, and in its original condition;
  • Include all original tags, labels, and accessories;
  • Be returned in its original packaging where applicable; and
  • Be accompanied by a receipt, order confirmation, or other proof of purchase.

Items showing signs of wear, washing, alteration, misuse, damage caused after delivery, or removal of original tags may not qualify for a return.

HOW TO REQUEST A RETURN

Before sending any product back, please contact our Customer Support team:

Email: [email protected]
Phone: +1 301-359-6686

Please provide your order number, the item(s) you wish to return, and the reason for your return. Our team will review your request and provide the appropriate return instructions.

Please do not send products back without contacting us first.

Returns sent without prior authorization or to an address not provided by our Customer Support team may not be accepted or processed.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Although every order is inspected before shipment, please contact us promptly if your item arrives damaged, defective, or different from what you ordered.

We recommend contacting us within 7 days of delivery so that we can investigate and resolve the issue as quickly as possible.

To help us assess the problem, we may request:

  • Your order number;
  • A brief description of the issue;
  • Clear photographs or video showing the item and the problem; and
  • Photographs of the shipping packaging or shipping label where relevant.

Once the issue has been verified, we will provide an appropriate solution, which may include a replacement, refund, or other suitable resolution.

If we require an eligible defective or incorrect item to be returned, we will provide return instructions and, where applicable, arrange or cover the authorized return shipping cost.

Please do not use an alternative return service without our authorization, as unauthorized return shipping expenses may not be reimbursed.

EXCHANGES

We currently handle exchanges through a return-and-reorder process.

If you would like a different size, color, style, or product, please contact us to return the original eligible item. Once applicable, you may place a new order for your preferred item through our website.

This process helps ensure that the replacement product you want is available and can be processed without unnecessary delays.

NON-RETURNABLE ITEMS

Certain products may not be eligible for return due to their nature or condition. These may include:

  • Personalized or customized products;
  • Made-to-order products specifically produced according to customer instructions;
  • Items that have been worn, washed, altered, or damaged after delivery;
  • Items returned without their original tags or required packaging;
  • Gift cards or other non-physical products, where applicable; and
  • Products specifically identified as final sale or non-returnable before purchase.

If you are unsure whether your item qualifies for a return, please contact us before sending anything back.

RETURN SHIPPING COSTS

For returns resulting from a verified defect, damage during delivery, or an incorrect item sent by us, Eric Classic will be responsible for the authorized return shipping cost where a physical return is required.

For other eligible returns, including returns due to personal preference, incorrect size selection, or a change of mind, the customer may be responsible for return shipping costs unless otherwise required by applicable law.

Original shipping charges are generally non-refundable unless the return results from an error on our part or applicable consumer law requires otherwise.

REFUNDS

Once an authorized return is received, we will inspect the item to confirm that it meets our return requirements.

If your refund is approved, it will be issued to your original payment method. We aim to process approved refunds within approximately 2–4 business days after completing our review.

Please remember that your bank, credit card provider, or payment processor may require additional time to post the refund to your account. This processing period is controlled by the financial institution and may vary depending on your payment method.

ORDER CANCELLATIONS

If you need to cancel or modify an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate your request if the order has not yet entered production, fulfillment, or shipment preparation.

Once an order has entered processing or has already been shipped, cancellation may no longer be possible. In this situation, you may request an eligible return after receiving your order in accordance with this policy.

LATE OR MISSING REFUNDS

If you have received confirmation that a refund was issued but have not yet received the funds, please allow sufficient processing time for your bank or payment provider.

We recommend checking your account again and contacting your bank, credit card company, or payment provider if necessary.

If the expected processing period has passed and your refund is still not visible, please contact us at [email protected] with your order information so that we can review the refund status.

RETURN PACKAGING

Customers are responsible for securely packaging returned products to help prevent damage during transit.

Whenever possible, please use the original product packaging and ensure that all included accessories, components, and documentation are returned together with the product.

We recommend retaining your return shipping receipt and tracking information until your return has been successfully completed.

YOUR CONSUMER RIGHTS

This Return & Refund Policy does not limit any mandatory consumer rights available to you under applicable law.

Where local consumer protection laws provide rights or remedies beyond those described in this policy, the applicable statutory requirements will take precedence.

For additional information regarding your use of our website and purchases from Eric Classic, please review our Terms & Conditions.

CONTACT US

If you have questions about returns, refunds, exchanges, damaged products, or an existing request, please contact our Customer Support team:

Eric Classic Customer Support
Email: [email protected]
Phone: +1 301-359-6686

We will do our best to review your request promptly and provide a fair and appropriate resolution.