Return Policy

RETURN & REFUND POLICY

At Luiz Fashion, we want every customer to feel confident about their purchase. Each order is prepared with care, but we understand that sometimes a product may not meet your expectations. Our policy is designed to keep returns and refunds clear and straightforward.

30-DAY RETURN WINDOW

Eligible return requests may be submitted within 30 days of delivery.

To qualify, returned items should generally:

  • Be unworn, unused, and in their original condition
  • Include original tags, labels, and accessories where applicable
  • Be returned with the original packaging when applicable
  • Include your order confirmation or other proof of purchase

Items that have been worn, washed, altered, misused, or damaged after delivery may not be eligible for return.

HOW TO REQUEST A RETURN

Please contact our Customer Support team before sending anything back.

Include your order number, the item you would like to return, and the reason for the request. We will review the situation and provide return instructions if a return is approved.

Please do not send a package to an address that has not been provided by our support team, as unauthorized returns may not be accepted.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible, preferably within 7 days of delivery.

To help us review the issue, we may ask for:

  • Your order number
  • A short description of the problem
  • Clear photos or video of the product
  • Photos of the packaging or shipping label when relevant

After reviewing the claim, we may provide a replacement, refund, or another appropriate solution.

If a return is necessary for an approved claim, we will provide the required instructions and handle the authorized return shipping costs where applicable.

EXCHANGES

For size, color, style, or product changes, we generally handle exchanges through a return-and-reorder process.

Please contact us first so we can confirm whether the original item qualifies for return and help you choose the most convenient option.

ITEMS THAT MAY NOT BE RETURNABLE

Some products may be excluded from returns, including:

  • Personalized or customized products
  • Made-to-order items created specifically for a customer
  • Products that have been worn, washed, altered, or damaged after delivery
  • Items missing required tags or packaging
  • Gift cards or other non-physical products, where applicable
  • Products clearly identified as final sale or non-returnable before purchase

If you’re unsure whether your product qualifies, please contact us before sending it back.

RETURN SHIPPING COSTS

If a return is required because of a verified defect, shipping damage, or an incorrect item sent by us, we will cover the applicable authorized return shipping cost where appropriate.

For eligible returns due to personal preference, incorrect size selection, or change of mind, return shipping may be the customer’s responsibility unless applicable law requires otherwise.

Original shipping charges are generally non-refundable unless the issue resulted from an error on our side or otherwise must be refunded under applicable law.

REFUNDS

Once an approved return is received, we will review the item.

Approved refunds are normally sent to the original payment method. We aim to process refunds within approximately 2–4 business days after completing the review.

Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

ORDER CANCELLATIONS

If you need to cancel or change an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate the request if the order has not yet entered fulfillment or shipment preparation.

Once processing or shipping has begun, cancellation may no longer be possible. In such cases, you may request an eligible return after delivery.

LATE OR MISSING REFUNDS

If your refund has been approved but the funds have not appeared yet, please allow additional time for your payment provider to complete its processing.

You may also check with your bank or card issuer.

If the expected processing period has passed and you still cannot locate the refund, contact us with your order information so we can check the status.

RETURN PACKAGING

Please package returned products securely to help prevent damage during transit.

Whenever possible, use the original packaging and include any accessories or components that came with the product.

We also recommend keeping your return receipt and tracking information until the return has been completed.

YOUR CONSUMER RIGHTS

Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law.

Where local consumer protection requirements provide additional rights or remedies, those requirements will apply.

CONTACT LUIZ FASHION

For questions about returns, refunds, exchanges, damaged products, or cancellations:

Luiz Fashion

Email: [email protected]
Phone: +1 301-585-0092
Address: 8661 Colesville Rd, Silver Spring, MD 20910, USA.

We appreciate your trust and will do our best to review each request fairly and promptly.