FAQs

FREQUENTLY ASKED QUESTIONS

At Luiz Fashion, we want shopping to be simple and straightforward. If you have a question about your order, delivery, sizing, or anything else, our Customer Support team is here to help.

What if I receive the wrong, damaged, or defective item?

Please contact us with your order number and a clear photo of the product.

If the issue is confirmed, we’ll generally provide a replacement or full refund at no additional cost.

In most cases, you won’t need to return the original item unless our team specifically asks you to.

What if I’m not satisfied with my purchase?

We understand that sometimes a product may not be what you expected.

Please contact us within 30 days of delivery and explain the situation. Depending on the circumstances, we may offer a refund, replacement, or another suitable solution.

For many approved cases, returning the product may not be necessary.

Do you offer discount codes?

Yes. We may offer promotional discounts, seasonal offers, and coupon codes from time to time.

If you have a valid coupon, simply enter it during checkout before completing your order.

You can also check our website regularly for new promotions.

Are your products new?

Yes. Products sold by Luiz Fashion are new and unworn.

Items are prepared and checked before shipment to help ensure they are sent in suitable condition.

When will I receive my tracking information?

After your order has been shipped, we’ll send a shipping confirmation email with the available tracking information.

If you haven’t received tracking information after 7 business days, please contact us and we’ll check the status of your order.

How long does shipping take?

Shipping time does not include order processing.

Orders generally require around 3–5 business days for processing, preparation, and shipment.

After dispatch, delivery usually takes approximately 7–15 business days, depending on the destination and carrier.

Please refer to our Shipping Policy for more details.

Are delivery dates guaranteed?

Our delivery estimates are provided as a general guide and are not guaranteed arrival dates.

Delays can occasionally occur because of weather, customs, holidays, carrier issues, or other circumstances outside our control.

If your package appears unusually delayed, contact us and we’ll help review the shipment.

Can I choose my own shipping carrier?

At this time, we are unable to accommodate requests for a specific customer-selected courier.

We select the available shipping service based on the destination and the delivery options suitable for your order.

I selected the wrong size or product. What should I do?

Please contact us as soon as you notice the mistake and provide your order number.

If your order has not entered fulfillment, we’ll do our best to update or cancel it.

If it has already been processed or shipped, please still contact us after delivery and we’ll review what options may be available.

Can I change or add something to my order?

If you need to change a size, color, shipping address, or other order detail, contact us as soon as possible.

Changes are easiest to make before fulfillment begins. If the order has already been processed, we’ll review the situation and help you determine the best available option.

Where can I find sizing information?

Where applicable, sizing information is provided on the individual product page.

If you’re unsure about a particular size, contact our support team with the product name and we’ll be happy to assist.

What should I do if there’s a problem with my order?

Contact us directly.

Whether you have a question about tracking, sizing, a damaged item, a missing package, an order change, a cancellation, or a refund, our Customer Support team will review the issue and help you find an appropriate solution.

You do not need to arrange a return or contact the carrier yourself unless our team specifically asks you to.

STILL NEED HELP?

We’re always happy to assist with questions about your order or our products.

Luiz Fashion

Email: [email protected]
Phone: +1 301-585-0092
Address: 8661 Colesville Rd, Silver Spring, MD 20910, USA.

Please include your order number whenever possible when contacting us about an existing purchase so we can assist you more efficiently.